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help desk |
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We are here to help in any way. We strive to offer the best customer service in the industry. To further assist your buying experience. We have assembled a Help Desk to guide you through your buying journey. If you have questions or concerns that cannot be answered here, we are only a phone call away.
Adding Items to your Cart
Checkout
Security and Privacy
Low Price Guarantee
Back Orders And Cancellations
Shipping Policy
Damages and Part Replacements
Parts Orders
No Hassle Return
Return Procedures
Ordering Disclaimer
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| Adding Items to Your Cart |
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When you are ready to purchase an item, you may have to select an option in the pull down box next to the product. This is very important. There could be options that are not selected that include: Size. Finish, Fabric, Etc. After Choosing the options (if applicable), click the "Add To Shopping Cart" button. You will now be directed straight to viewing all items in your shopping cart. Each time you add an item to your shopping cart, you will be able to view all the items in your cart. After viewing the items in your shopping cart, you can start checking out or you may shop by using any of the links on the left. While you are shopping you can access your shopping cart anytime by clicking on the link that says 'Shopping Cart' at the top right of any page.
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| Checkout |
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Once all the items you want to buy are in your Shopping Cart, you can click the button, 'Proceed to Checkout'. Here is where you will enter your order information. Our Checkout process is simple, fast and no sign up necessary. We would like to add you to our mailing list at this time. If you prefer not to be added, simply select the appropriate check box.
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| Security and Privacy |
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Security and Privacy is always one of our most important concerns here. We offer the Industry Standard in secure online shopping. We offer 128 bit SSL Security Systems as well as the added security systems that the shopping cart provides. Your order information, along with card numbers and personal information, is held in a way that general access by employees is not allowed. We will continue to spend the resources necessary to ensure that our web sites continue to set standards in privacy and security.
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| Low Price Guarantee |
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We always strive to offer the best price on the Internet and in our Retail Store. We try to offer discounts and sales events to help the consumer save money. From time to time, a competitor may advertise a product and discount the price. We always want your business and welcome any and all prices, sales, and discounts from our competitors. Our prices include shipping and sales tax*. The price guarantee will match total price only, including all delivery charges, taxes, and handling fees that may be incurred. Feel free to call us if there is a price that we need to match at the toll free customer service number.
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| Back Orders and Cancellations |
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Back orders are a way of life in the furniture business. They happen from time to time without notice. Back Orders are caused by many reasons beyond our control. In the event of a back order there a few things to be aware of. The order can stay in place until the items are available. We charge the customer immediately upon order confirmation and approval. If the items are on an extended back order of more than 14 days, we will be glad to credit the customer back until the items actually ship. If this is the case, please email our help desk and we will be glad to process your credit. We can also substitute the back ordered item for a similar in-stock item. The customer may cancel the order at any time until the order has been processed or started production. Once an order is in production or processed for shipping, under most circumstances, it cannot be cancelled. Some cancellations may result in a processing fee. If there is information on the order that needs to be amended, please call us immediately at the toll free customer service number. Some changes may result in a processing fee.
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| Shipping Policy |
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We ship all of our goods with major carriers such as UPS, Fed-ex, DHL, Southeastern Freight Lines, and many more commercial carriers. Most of our items include free shipping. These shipping charges are paid by our company. The Free shipping is via standard ground services. Additional services may be purchased by the customer. Feel free to call us if you need additional help with shipping questions or quotes. Some ground carriers do not require a signature for delivery. Please notify us of any specific instructions prior to delivery. Deliveries in certain areas or situations may require additional fees. If your order is shipped via freight or common carrier, it is very important to check the packing slip on the shipment and verify that all contents are there before you sign for the delivery. If the shipment is signed for, we are not responsible for any shortages. All shortages and damages need to be noted at the time of delivery. If you feel that there is a problem at time of delivery, please call us immediately while the driver is present and we will be glad to assist in any way.
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| Damages and Part Replacements |
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We cannot guarantee the safe handling of the packages in certain situations and damages may be incurred. We will replace or repair any product free of charge. Upon delivery of order, be sure to check the items for damages immediately. If the delivery is via common carrier, it is important to note on the Bill of Lading that the product is damaged. If the carton is damaged, but there is not time to thoroughly check the product, please write "carton damaged, may have concealed damage" on the Bill of Lading. This will ensure that the damages are noted to help ensure a trouble free replacement. Some replacement parts may be sent from our warehouse or directly from the manufacturer. Replacements may take 7-14 days for delivery. If there are too many parts to replace or it is damaged beyond repair, we may send an entire new stool. Please keep any and all of the packaging and the carton in case of the carrier returning the damaged item for inspection. These are situations that occur and we will do everything in our power to ensure your order is filled to your satisfaction. Because of any or all parts can be replaced, a return due to damage will fall under the normal return procedures. To help assist you in getting your replacement parts an s quickly as possible, we ask that you fill out our Parts Request Form. This form will initiate and expedite the parts order.
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| Online Parts Order Form |
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Please call our toll free number in case there may be any parts that arrived damaged or missing and can be replaced. We deal with many world class manufacturers, but there are times when parts and replacement orders need to be sent to the manufacturer. We want to ensure you get exactly what you need the first time. Please supply us with as much information as possible to help us notify the manufacturer of the problem. We only ship parts to customers that have purchased from our websites. If a part is needed and the item is out of warranty, you did not place the order with us, and you plan to purchase the part, feel free to call us and we will try and help you in any way.
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| No Hassle Return |
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Our return policy is one of the best policies online. We make it easy for you in the event of a return. If you are not happy with your order, you may return it at any time within the first 30 days. The items have to be in the original, resalable carton. All parts must be packaged in its original packaging to ensure a safe return. Upon receipt of the return, we will inspect the package and authorize a refund. In the event the product is damaged during return transit, the customer is liable for any and all claims paperwork and/or fees from the carrier. The credit that is returned to the customer will be minus any shipping charges that were incurred by our company. Even if the item is advertised as" Free Shipping", we will still deduct our actual shipping charges that were paid by our company. In some cases, a restocking fee may apply to certain items. Items that are custom made are non-returnable. These items specify non-returnable in the description. In the event that a return is known before delivery, DO NOT REFUSE SHIPMENT. This may cause the items to be returned to the manufacturer or warehouse, causing restocking fees, higher freight charges, or possibly no credit at all. We do not have a warehouse at our location. Please do not ship to our address home office address.
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| Return Procedures |
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We ask that the returned or exchanged item be shipped via the same type of transportation by which it arrived. On smaller items - UPS or Insured Parcel Post is the preferred carrier. On larger items that arrive via a motor freight carrier - we suggest you use the same carrier that brought the item to your home or business. Using one of these methods not only allows us to trace the package but also makes the credit process much quicker. We are not responsible for lost, damaged or stolen packages. All costs of shipping are at the customer's expense.
Please do the following:
- E-mail customer Service to obtain an RMA (Return Merchandise Authorization) number and the return address of where to ship the item.
- Please pack your item carefully in a sturdy box with packing materials to prevent damage in transit. Your item must arrive in good condition to receive the proper credit.
- Inside the box - include a copy of the packing slip with the reason for return clearly written.
- Outside the box - include the RMA number and the return shipping address clearly written.
- Make sure the item is properly sealed.
- For smaller boxes - take the item to a UPS or Insured Parcel Post shipper.
- For freight shipments - contact the original freight carrier for shipping forms and pick-up arrangements.
- After shipping the item - please call or email us with the tracking numbers. Custom built stools are not returnable.
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| Ordering Disclaimer |
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When you place an order online or by phone, you are hereby, accepting the terms and conditions of the products. We are an internet and retail store. Our products are represented online by images. Stains, colors, patterns, grains, and textures are represented to the best of our ability in these images. The images are depicted differently depending on imaging, internet, computer, and display inaccuracies that are beyond our control. The images displayed on our site are not guaranteed due to these situations. When you place an order, you are accepting the limitations without seeing the actual product or samples of the product. These limitations include the waiving of any claim that the product was misrepresented by the visualization of the products. If you are not satisfied with the product, you may return the product under the normal return policies and procedures. Prices are subject to change without notice. Our site will not be responsible for errors, changes to a product or a products minimum quantity that is not yet reflected in the description, item information page, discontinuances, and inaccuracies, including pricing and description.
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